Lock Box Labs offers support for the Bouncy Castle APIs as well as the tools published on Lockbox Labs.org. Support is available at several levels, depending on your needs.
Perhaps you or your manager is thinking - why would I want a support agreement when the Bouncy Castle libraries are freely available ?
We believe there are a number of reasons:
All our support agreements come with SLAs. Organisations evolve, people move on to new opportunities, perhaps your new job is to ensure that systems utilising Bouncy Castle libraries keep working - a support agreement can help you confidently take on that role knowing that expert help is close at hand. You will be able to go to your management, or client, and be able to say that you have got prompt, guaranteed access to help if you and when you need it, from people actively involved in the library. No ifs, no buts.
All our support agreements come with some consulting time. This time is for you to use however you wish - perhaps you'll be helping us to make the Bouncy Castle libraries more useful not just for you but for other people as well.
It will help us support the Bouncy Castle libraries better. The Bouncy Castle project now covers a variety of standards, some of which cost real money to get access to and more money to get validation against, and all of which are continuously evolving. As an example, one certification we would like to acquire for Bouncy Castle, FIPS-140, costs around USD$70,000 in testing lab fees with additional work on top of that. Support agreements can help us cover costs such as these - costs which are well outside of the range of what an otherwise unfunded open source project could achieve.
We have full time, in house staff to help you with your day to day and emergency support needs.
If you've already signed up for support Open a new case or review an existing case
otherwise if you're interested in our support offerings - read on
Critical System Support
* Senior developer permanently assigned to your account
* Web, Email, Phone and IM support
* Unlimited priority support requests
* 8 named contacts
* 2 hr response time (Phone, IM), 12 hours (Web, E-mail)
* 32 hrs consulting work or phone/IM (live) consultation (30 min units) included
* Annual agreement: USD$20,000 per year
Premium Support
* Web, Email, Phone and IM support
* Unlimited priority support requests
* 4 named contacts
* 4 hr response time (Phone, IM), 24 hours (Web, E-mail)
* 16 hrs consulting work or phone/IM (live) consultation (30 min units) included
* Annual agreement: USD$10,000 per year
Standard Support
* Web, E-mail and Phone support
* Unlimited support requests
* 2 named contacts
* 8 hr response time (Phone), 24 hours (Web, E-mail)
* 8 hrs consulting work or phone/IM (live) consultation (30 min units) included
* Annual agreement: USD$5,000 per year
Basic Support
* Web and Email support
* Access to support portal
* Unlimited support requests
* 1 named contacts
* 24 hr response time
* 4 hrs consulting work or phone/IM (live) consultation (30 min units) included
* Annual agreement: USD$2,500 per year
Note: Emergency, ASAP response is available on an as needed basis at USD$500 per hour and should be requested at time of support request.
Ad-hoc (emergency) support offerings
* A credit card is required for ad-hoc (emergency) response
* USD$500 per incident - up to 60 minutes of live (phone / IM) support and thereafter at USD$500 per hour in 15 minute increments
* Standard consulting is available at USD$250 per hour - see Consulting for more details
Contact us today to see how we can help you.